DELIVERY & RETURNS
All domestic deliveries are tracked. We currently do not offer any international delivery methods.We endeavour to dispatch all delivery orders within 2 working days.
Please note that our office is closed on Bank Holidays and that neither Royal Mail nor our courier services, will collect from us or deliver on Bank Holidays.
Delivery orders must be of a value of £10 or greater. The cost of postage on all deliveries between £10.00 - to £39.99 is £2.50. Any orders over £40.00 will receive free tracked delivery.
Products can be returned for any reason within 10 days of the initial purchase.
Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days of the initial purchase.
Any return postage costs will be paid by the customer for unwanted items.
Single cards must be returned in the same condition as sent out.
Sealed product and accessories must be returned in their original packaging, undamaged and unopened.
Code Cards, and similar items with a printed, single-use, redeemable code, are not eligible for returns.
Products not returned in this condition will be refunded at 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.
Please contact us if you need to arrange a return.
Cancellations / Order Amendments
You can cancel or amend any order before it has been dispatched, please contact us to do so. If an order needs to be cancelled or amended at very short notice, we recommend contacting us on Facebook Messenger to ensure that your order is not packed and/or dispatched before changes can be made. Please note that alterations may result in a delay in dispatching your order. If your order has been already been dispatched, please follow our returns process.